Fraktpolicy

Delivery time to:

— SWEDEN: 2-14 days 

— EUROPE: 3-20 days

— THE REST OF THE WORLD: 5-25 days

NOTE! Some Goods have special delivery time, please check individual Product page for info.

Should delays in delivery occur (without the Seller having notified the Customer of a longer delivery time), the Customer must contact the Seller’s Customer Service Department by e-mail: order@merchants.se. However, a complaint due to delay does not imply an automatic cancellation of the purchase agreement. The Seller has the right to rectify the delay and complete the purchase within a reasonable time after the complaint has been received. If it is not possible to complete the delivery, the Good in question will be cancelled and the Customer will receive the amount paid back by the Customer for the Good in question.

The shipping is calculated on the basis of the weight of the order.

DHL Service Point (Sweden)

Track your package. You will receive a message via SMS or email when the package is available for download.

Mailings (Sweden)

You will receive an SMS or e-mail when your package is sent.

Asendia (Not Sweden)

Track your package. You will receive a message via SMS or email when the package is available for download.

Rek. letter (Not Sweden)/Post packages abroad (Not Sweden)

Track your package. You will receive a message via SMS or email when the package is available for download.

Post Warranty (Not Sweden)

You will receive an SMS or e-mail when your package is sent.
 

Unredeemed packages

Unredeemed packages will be returned to the Seller. For all packages that are not redeemed, the Seller reserves the right to charge the Customer for return shipping and handling fees.